Shipping Policy

Thank you for shopping with Tee2u! We aim to provide you with a seamless shopping experience, including prompt and reliable shipping services.

Shipping Timeframes:

  • Processing Time: Orders are typically processed within 1-2 business days after they are placed, excluding weekends and holidays.
  • Shipping Time: Once processed, standard shipping within Malaysia usually takes between 3-7 business days. For international orders, shipping times may vary depending on the destination and customs procedures.
  • Expedited Shipping: Expedited shipping options are available at an additional cost for faster delivery. Please select this option during checkout if you require your order urgently.

Shipping Rates:

  • Domestic Shipping: We offer free standard shipping on orders over RM200. For orders below this threshold, shipping fees will be calculated based on the weight and destination of the package.

Order Tracking:

  • Tracking Information: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on our website or the shipping carrier's website.
  • Delivery Confirmation: We require a signature upon delivery for orders above a certain value. If you won't be available at the provided shipping address, please ensure someone can sign for the package or arrange an alternative delivery option with the carrier.

Address Accuracy:

  • Providing Correct Information: It is the customer's responsibility to ensure that the shipping address provided is accurate and complete. Please double-check all shipping details before completing your order to avoid any delivery delays or issues.
  • Address Changes: If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate the change, but we cannot guarantee it if the order has already been processed.

Shipping Carrier:

  • Carrier Partners: We partner with reliable shipping carriers to deliver your orders. While we strive to meet the estimated delivery times, unforeseen circumstances like weather delays or carrier issues may impact the actual delivery date.

Returns Due to Shipping Issues:

  • Lost or Delayed Packages: In the rare event of a lost or significantly delayed package, please contact us. We will work with the shipping carrier to resolve the issue or initiate a refund or replacement based on the situation.

Contact Us:

If you have any questions or concerns about our shipping policy or your specific order, please don't hesitate to contact our customer service team at +6018 288 1666. We're here to help!